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To whom it may concern,
Brian Johnson has been employed by Digital Press from May 2001 to November 2006 as a Call Center Agent. He reported directly to me, the Call Center Manager, during this period.
His duties included responding to customer inquiries and providing customers with product information. He also processed orders and followed up with customers.
He performed these functions expertly with both commitment and enthusiasm. I can recommend Brian Johnson for his strong communication skills, his excellent organizational ability and his attention to detail. He was able to successfully use his initiative and good judgment in dealing with customers and always stayed calm under pressure.
It is unfortunate that due to current economic constraints the company has had to restructure its call center function and lose valued employees such as John. I can confidently recommend Brian as a call center or customer service agent to any prospective employer and I wish him all the best in his job search.
If you have any additional questions please do not hesitate to contact me.
Sincerely,
Duane Sharp
Call Center Manager
PHONE: 1-800-235-0132
FAX: 1800-235-1132
duanesharp@digitalpress.com
Sample Job Reference Letter:
Digital Press
Duane Sharp
339 Jefferson rd.
St. Paul Minnesota 34356
1-800-235-0132
duanesharp@digitalpress.com
Re: Brian Johnson
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